Contact information
CONTACT INFORMATION POLICY
Last updated: September 3, 2026
Business Name
Torvato
Customer Support Email
Customer Support Availability
Customer support is available Monday–Saturday.
Response Time
We aim to respond within 24 hours, Monday–Saturday.
Response times may be longer during holidays, major sales events, product launches, or unusually high request volume.
Order-Related Requests
Include the following information when contacting us about an order:
- Full name
- Order number
- Email address used during checkout
- Description of the request
- Relevant photographs when reporting damage or an incorrect product
For security reasons, we may request additional information to verify that the requester is authorized to access or modify an order.