Shipping policy

Shipping Policy

Last updated: August 2, 2026

Thank you for shopping with Torvato. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, delays, and what to do if there is a problem with your shipment.

Shipping Destinations

Torvato currently ships exclusively to addresses within the United States.

We do not currently offer international shipping. Orders submitted with a shipping address outside the United States may be canceled and refunded.

Certain carriers may be unable to deliver to P.O. boxes, APO/FPO addresses, freight-forwarding locations, or other restricted addresses. If we are unable to ship to the address provided, we will contact you for an alternative address or cancel and refund the affected order.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 days after the order is successfully placed and payment is authorized.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time refers to the time required to verify, prepare, and transfer an order to the shipping carrier. Processing time is included in the total delivery estimate stated below.

Estimated Delivery Time

Most Torvato orders are estimated to arrive within 5–10 days from the date the order is placed, including processing and carrier transit time.

Delivery estimates are provided in good faith but are not guaranteed delivery dates. Actual delivery time may vary because of:

  • The customer’s delivery location

  • Carrier delays or service interruptions

  • Severe weather or natural disasters

  • Federal holidays and peak shopping periods

  • Incorrect or incomplete shipping information

  • Inventory or fulfillment disruptions

  • Other circumstances outside Torvato’s reasonable control

Any delivery estimate displayed on a product page, at checkout, in an order confirmation, or in a shipping notification is an estimate unless Torvato expressly identifies it as a guaranteed delivery date.

Shipping Charges

All Torvato products are eligible for free shipping.

Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation at the email address or phone number provided during checkout.

Once the order has been shipped, customers will generally receive a shipping confirmation containing available tracking information. Tracking information may take 24–72 hours to update after the carrier receives the shipment.

A tracking number may initially show limited information while the package is being received and scanned into the carrier’s system.

Multiple Packages

Orders containing multiple products may be shipped in separate packages because products may be stored or fulfilled from different facilities.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates.

  • Separate tracking numbers may be provided.

  • The customer will not be charged additional shipping fees solely because the order was divided into multiple packages.

Shipping Delays

Torvato works to process and ship orders within the timeframes stated in this policy. However, unexpected delays may occasionally occur.

If we determine that an order cannot be shipped within the stated processing timeframe, we will notify the customer using the contact information provided with the order. Where required, the customer will be given the choice to:

  1. Consent to the revised shipping timeframe; or

  2. Cancel the affected order and receive a refund for the unshipped merchandise.

If the customer declines the delay, or if Torvato is unable to obtain any consent required by applicable law, the affected order will be canceled and refunded.

Carrier delays that occur after an order has been shipped may affect the estimated delivery date. Customers should contact Torvato if tracking has not updated for an extended period or the package has not arrived within a reasonable period after the estimated delivery window.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Customers should contact Torvato as soon as possible after placing an order if the shipping address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Torvato is not responsible for delays caused by incorrect, incomplete, or undeliverable address information provided by the customer. If a package is returned to Torvato or its fulfillment partner because of an address issue, we may contact the customer to arrange reshipment or a refund, as appropriate.

Additional shipping charges may apply when a customer requests reshipment to a corrected address, unless the address error was caused by Torvato.

Order Changes and Cancellations

Customers may request an order change or cancellation before the order has been processed for shipment.

We cannot guarantee that a request can be completed once fulfillment has begun. After an order has shipped, it generally cannot be canceled or redirected and must be handled in accordance with Torvato’s Return and Refund Policy.

Submitting a cancellation request does not mean the order has been canceled. The cancellation is effective only after Torvato confirms it.

Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  1. Confirm that the shipping address on the order is correct.

  2. Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other secure areas.

  3. Ask household members, neighbors, building staff, or property managers whether they accepted the package.

  4. Allow up to 48 hours, as some carriers may mark packages delivered before final delivery.

  5. Contact the shipping carrier using the tracking number.

  6. Contact Torvato if the package remains missing.

Torvato will assist the customer with reviewing available tracking and shipment information. Any replacement, refund, carrier claim, or other resolution will be determined based on the circumstances, available evidence, carrier policies, and applicable law.

Lost Packages

A package may be considered lost when the carrier confirms that it cannot be located or when tracking has not shown meaningful movement for an unreasonable period.

Customers should notify Torvato promptly if they believe a shipment has been lost. Torvato may ask the customer to confirm the delivery address, contact the carrier, provide supporting information, or cooperate with a carrier investigation.

After reviewing the circumstances, Torvato will provide an appropriate resolution, which may include a replacement shipment or refund, subject to product availability, carrier findings, and applicable law.

Damaged or Incorrect Shipments

Customers should inspect their order after delivery.

If an order arrives damaged, defective, incomplete, or different from what was ordered, the customer should contact Torvato promptly and provide:

  • The order number

  • A description of the problem

  • Clear photographs or video showing the product, packaging, shipping label, and damage or discrepancy

Customers should retain the product and its original packaging until Torvato provides further instructions. Eligible claims will be handled in accordance with Torvato’s Return and Refund Policy and applicable law.

Refused and Undeliverable Packages

If a shipment is refused, unclaimed, or returned as undeliverable, Torvato may deduct any nonrefundable carrier or return-shipping costs from the refund where permitted by law, unless the issue resulted from an error by Torvato.

Original shipping charges may be nonrefundable after a shipment has been dispatched, except where required by law or where Torvato caused the delivery problem.

Fraud Prevention and Order Verification

Torvato may review, hold, or cancel orders that appear incomplete, unauthorized, fraudulent, or unusually high risk.

We may contact the customer to verify payment, identity, billing, or shipping information before releasing an order. Verification may extend the processing timeframe. If the requested information cannot be verified, the order may be canceled and refunded.

Contact Us

For questions about an order or shipment, contact Torvato through our website contact page or at:

Email: support@torvato.com
Website: torvato.com

Please include your full name, order number, and a description of the issue so we can assist you efficiently.

Policy Updates

Torvato may update this Shipping Policy periodically to reflect operational, carrier, legal, or regulatory changes. The revised policy will be posted on our website with an updated revision date.

Changes will not retroactively reduce rights that customers have under applicable law.