Privacy policy

PRIVACY POLICY

Last updated: July 27, 2026

This Privacy Policy describes how Torvato collects, uses, discloses, and protects personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

In this policy, “Torvato,” “we,” “us,” and “our” refer to the operator of the Torvato online store. “You” refers to any website visitor, customer, or other individual whose information we process.

Information We Collect

Depending on how you interact with Torvato, we may collect the following categories of information.

Contact Information

This may include:

Name
Email address
Telephone number
Billing address
Shipping address

Order and Transaction Information

This may include:

Products viewed or purchased
Order number
Order value
Purchase history
Shipping method
Return and refund information
Transaction status

Payment information is generally processed by authorized payment providers. Torvato may receive limited transaction details but does not necessarily receive or retain complete payment-card information.

Account Information

When customer accounts are available, we may collect login information, saved addresses, preferences, and account activity.

Device and Usage Information

We and our service providers may automatically collect information such as:

Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of access
Click and browsing activity
Approximate location derived from technical information

Communications

We collect information you provide when contacting customer support, completing a form, submitting a review, responding to a survey, or communicating with us through another channel.

How We Use Information

We may use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Provide tracking information
Process returns and refunds
Respond to customer-support requests
Verify transactions and prevent fraud
Maintain and improve our website
Personalize the shopping experience
Analyze store performance
Develop products and services
Send transactional communications
Send marketing communications with appropriate permission
Maintain security and prevent misuse
Comply with legal obligations
Enforce our policies and agreements

Cookies and Similar Technologies

Torvato and its service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may support:

Essential website functions
Shopping-cart operation
Account authentication
Fraud prevention
Preferences and personalization
Website analytics
Advertising measurement
Relevant marketing

You may be able to manage cookies through your browser or through the privacy controls displayed on our website. Disabling certain technologies may affect website functionality.

How We Disclose Information

We may disclose personal information to third parties that help us operate our business, including:

Shopify and ecommerce-platform providers
Payment processors
Product suppliers and fulfillment partners
Shipping carriers
Customer-support providers
Website-hosting and technology providers
Analytics providers
Advertising and marketing platforms
Fraud-prevention and security providers
Professional advisers
Government authorities when legally required

These parties may process information only for the purposes for which it was provided, subject to their own legal obligations and contractual arrangements.

We may also disclose information as part of a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.

Advertising and Targeted Marketing

We may work with advertising and analytics partners to understand website activity, measure campaigns, and display relevant advertising.

Torvato does not sell personal information for money. However, certain advertising or analytics activities may be classified as “selling,” “sharing,” or “targeted advertising” under some privacy laws.

Where required, eligible users may opt out through the privacy-choice link or consent-management tools available on our website.

Marketing Communications

You may unsubscribe from promotional email communications by selecting the unsubscribe link included in the message.

Even after unsubscribing from promotional emails, you may continue to receive nonmarketing communications related to orders, customer support, security, policy updates, or other transactions.

Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill the purposes described in this policy
Maintain business and transaction records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with tax, accounting, legal, and regulatory obligations

Retention periods vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No website, transmission method, storage system, or security measure can guarantee absolute security. Customers should use caution when submitting information online and protect their account credentials.

Your Privacy Rights

Depending on your location, you may have rights concerning your personal information, including the right to:

Request access
Request correction
Request deletion
Receive a portable copy
Restrict or object to certain processing
Withdraw consent
Opt out of certain advertising activities
Appeal the denial of a privacy request
Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to exceptions and verification requirements.

To submit a privacy request, contact support@torvato.com with the subject line Privacy Request.

We may need to verify your identity before completing the request.

Children’s Privacy

Torvato is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Torvato does not control and is not responsible for the privacy, security, accuracy, or practices of third parties. Review their policies before providing personal information.

International Data Processing

Although Torvato currently serves customers in the United States, service providers may process information in other jurisdictions.

Privacy and data-protection laws in those locations may differ from the laws where you live.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.

The revised policy will be posted on this page with an updated effective date.

Contact Us

For privacy questions or requests, contact:

Torvato
Email: support@torvato.com

TERMS OF SERVICE

Last updated: July 27, 2026

These Terms of Service govern your access to and use of the Torvato website, online store, products, content, and related services.

By accessing our website, placing an order, or using our services, you agree to these Terms. Do not use the services if you do not agree.

1. Online Store Terms

You must be legally capable of entering into a binding agreement to use our services or make a purchase.

You may not use our website or products for an unlawful, fraudulent, abusive, or unauthorized purpose.

You may not transmit viruses, malicious code, automated attacks, or other material intended to disrupt the operation or security of our services.

2. General Conditions

We reserve the right to refuse service, limit purchases, cancel orders, remove content, or restrict access when reasonably necessary to protect Torvato, our customers, service providers, or legal rights.

Your information may be transmitted across networks and adapted to the technical requirements of devices, payment systems, carriers, and service providers.

Payment-card information is handled through authorized payment-processing systems and is subject to applicable security protections.

3. Product Information

We attempt to display product descriptions, measurements, materials, colors, photographs, specifications, and other information accurately.

Screen settings, lighting, production differences, measurement methods, packaging updates, and supplier changes may cause minor variations.

We do not warrant that every product image or description will be completely free from errors. Material inaccuracies will be addressed in accordance with applicable law and our policies.

4. Product Availability

Products may be available in limited quantities.

We may:

Limit quantities
Discontinue products
Modify product features
Update packaging
Correct product information
Restrict sales by person, location, or jurisdiction

Availability is not guaranteed until an order has been accepted and processed.

5. Pricing

Prices are displayed in U.S. dollars unless otherwise stated.

We may update prices, promotions, discounts, shipping charges, and product availability without prior notice.

A price change will not normally affect an order already accepted, except where a material pricing error, technical error, fraud concern, or other valid reason requires correction or cancellation.

6. Orders

Submitting an order is an offer to purchase.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Incorrect pricing or product information
Suspected fraud
Payment failure
Address problems
Reseller activity
Legal or regulatory restrictions
Fulfillment limitations

When an order is canceled after payment, the applicable amount will be returned to the original payment method.

7. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, account, and contact information.

You are responsible for promptly updating information necessary to complete transactions and receive communications.

Torvato is not responsible for delivery or communication problems caused by inaccurate information supplied by the customer.

8. Shipping

Shipping destinations, processing practices, delivery estimates, tracking information, and shipment-related responsibilities are described in our Shipping Policy.

Delivery dates are estimates unless expressly identified as guaranteed.

9. Returns and Refunds

Returns, refunds, damaged products, incorrect items, cancellations, and exclusions are governed by our Return and Refund Policy.

10. Promotions and Discount Codes

Promotions may be subject to additional terms, eligibility requirements, expiration dates, product exclusions, and quantity limits.

Unless otherwise stated:

Discount codes cannot be combined.
Discounts have no cash value.
Codes cannot be applied retroactively.
Promotions may be modified or canceled where legally permitted.
Abuse, fraud, or technical manipulation may result in cancellation.

11. Optional and Third-Party Tools

We may provide access to third-party tools, applications, integrations, or services.

These services may be provided on an “as available” basis and may be governed by separate third-party terms.

Torvato is not responsible for third-party systems beyond the extent required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites.

We do not control or endorse all third-party content, products, policies, practices, or services. Any interaction with a third party is between you and that third party.

Review third-party terms and policies before completing a transaction.

13. Reviews, Feedback, and Submissions

When you submit a review, photograph, suggestion, testimonial, comment, or other content, you represent that you have the right to provide it.

You grant Torvato a nonexclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, and distribute the submission for legitimate business and promotional purposes, subject to applicable law and our Privacy Policy.

You may not submit content that:

Violates another person’s rights
Is false or misleading
Contains unlawful or abusive material
Contains malware
Reveals another person’s private information without permission

We may remove submissions that violate these Terms.

14. Intellectual Property

The Torvato name, branding, website design, text, graphics, product presentation, photographs, videos, logos, and other original content are owned by or licensed to Torvato.

You may not reproduce, distribute, modify, sell, exploit, or create derivative works from protected content without written permission, except where permitted by law.

15. Prohibited Uses

You may not use the website or services to:

Violate applicable law
Infringe intellectual-property rights
Harass, threaten, or discriminate unlawfully
Submit false information
Spread malicious software
Collect personal information without authorization
Scrape or copy the website through unauthorized automated means
Circumvent security controls
Interfere with website functionality
Commit fraud or misrepresent identity
Resell products in violation of stated restrictions
Use the services for another unlawful purpose

16. Errors and Omissions

Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, availability, shipping, or descriptions.

We may correct errors, update information, or cancel affected orders where reasonably necessary and legally permitted.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” and “as is” basis.

We do not guarantee that access will always be uninterrupted, secure, timely, or error-free.

Products remain subject to any warranties that cannot lawfully be excluded.

Nothing in these Terms excludes consumer rights or warranties that cannot be waived under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, Torvato and its owners, personnel, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, services, or products.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

This section does not exclude liability that cannot legally be limited, including liability arising from intentional misconduct or other legally protected claims.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold Torvato harmless from third-party claims, damages, and reasonable expenses arising from your unlawful use of the services, violation of these Terms, or infringement of another party’s rights.

20. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum permissible extent or removed as necessary.

The remaining provisions will continue in effect.

21. Waiver

A failure to enforce any provision of these Terms does not waive our right to enforce it later.

22. Entire Agreement

These Terms, together with our posted policies and any additional terms applicable to a specific service, constitute the agreement between you and Torvato concerning use of the services.

23. Governing Law

These Terms are governed by the laws of the State of Maryland and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section removes mandatory consumer rights available under applicable law.

24. Changes to These Terms

We may update these Terms periodically.

Changes will be posted on this page with the revised effective date. Continued use of the services after an update constitutes acceptance where permitted by law.

25. Contact Information

Questions about these Terms may be directed to:

Torvato
Email: support@torvato.com

CONTACT INFORMATION POLICY

Last updated: July 27, 2026

Business Name

Torvato

Customer Support Email

support@torvato.com

Customer Support Availability

Customer-support requests are generally reviewed Monday through Friday, excluding major U.S. holidays.

Response Time

We generally respond within 1–2 business days.

Response times may be longer during holidays, major sales events, product launches, or unusually high request volume.

Order-Related Requests

Include the following information when contacting us about an order:

Full name
Order number
Email address used during checkout
Description of the request
Relevant photographs when reporting damage or an incorrect product

For security reasons, we may request additional information to verify that the requester is authorized to access or modify an order.