Privacy policy

PRIVACY POLICY

Last updated: September 3, 2026

This Privacy Policy describes how Torvato collects, uses, discloses, and protects personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

In this policy, “Torvato,” “we,” “us,” and “our” refer to the operator of the Torvato online store. “You” refers to any website visitor, customer, or other individual whose information we process.

Information We Collect

Depending on how you interact with Torvato, we may collect the following categories of information.

Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products viewed or purchased

  • Order number

  • Order value

  • Purchase history

  • Shipping method

  • Return and refund information

  • Transaction status

Payment information is generally processed by authorized payment providers. Torvato may receive limited transaction details but does not necessarily receive or retain complete payment-card information.

Account Information

When customer accounts are available, we may collect login information, saved addresses, preferences, and account activity.

Device and Usage Information

We and our service providers may automatically collect information such as:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of access

  • Click and browsing activity

  • Approximate location derived from technical information

Communications

We collect information you provide when contacting customer support, completing a form, submitting a review, responding to a survey, or communicating with us through another channel.

How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide tracking information

  • Process returns and refunds

  • Respond to customer-support requests

  • Verify transactions and prevent fraud

  • Maintain and improve our website

  • Personalize the shopping experience

  • Analyze store performance

  • Develop products and services

  • Send transactional communications

  • Send marketing communications with appropriate permission

  • Maintain security and prevent misuse

  • Comply with legal obligations

  • Enforce our policies and agreements

Cookies and Similar Technologies

Torvato and its service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may support:

  • Essential website functions

  • Shopping-cart operation

  • Account authentication

  • Fraud prevention

  • Preferences and personalization

  • Website analytics

  • Advertising measurement

  • Relevant marketing

You may be able to manage cookies through your browser or through the privacy controls displayed on our website. Disabling certain technologies may affect website functionality.

How We Disclose Information

We may disclose personal information to third parties that help us operate our business, including:

  • Shopify and ecommerce-platform providers

  • Payment processors

  • Product suppliers and fulfillment partners

  • Shipping carriers

  • Customer-support providers

  • Website-hosting and technology providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud-prevention and security providers

  • Professional advisers

  • Government authorities when legally required

These parties may process information only for the purposes for which it was provided, subject to their own legal obligations and contractual arrangements.

We may also disclose information as part of a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.

Advertising and Targeted Marketing

We may work with advertising and analytics partners to understand website activity, measure campaigns, and display relevant advertising.

Torvato does not sell personal information for money. However, certain advertising or analytics activities may be classified as “selling,” “sharing,” or “targeted advertising” under some privacy laws.

Where required, eligible users may opt out through the privacy-choice link or consent-management tools available on our website.

Marketing Communications

You may unsubscribe from promotional email communications by selecting the unsubscribe link included in the message.

Even after unsubscribing from promotional emails, you may continue to receive nonmarketing communications related to orders, customer support, security, policy updates, or other transactions.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Comply with tax, accounting, legal, and regulatory obligations

Retention periods vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No website, transmission method, storage system, or security measure can guarantee absolute security. Customers should use caution when submitting information online and protect their account credentials.

Your Privacy Rights

Depending on your location, you may have rights concerning your personal information, including the right to:

  • Request access

  • Request correction

  • Request deletion

  • Receive a portable copy

  • Restrict or object to certain processing

  • Withdraw consent

  • Opt out of certain advertising activities

  • Appeal the denial of a privacy request

  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to exceptions and verification requirements.

To submit a privacy request, contact support@torvato.com with the subject line Privacy Request.

We may need to verify your identity before completing the request.

Children’s Privacy

Torvato is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Contact us if you believe a child has provided personal information through our services.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Torvato does not control and is not responsible for the privacy, security, accuracy, or practices of third parties. Review their policies before providing personal information.

International Data Processing

Although Torvato currently serves customers in the United States, service providers may process information in other jurisdictions.

Privacy and data-protection laws in those locations may differ from the laws where you live.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.

The revised policy will be posted on this page with an updated effective date.

Contact Us

For privacy questions or requests, contact:

Torvato
Email: support@torvato.com