RETURN AND REFUND POLICY

Last updated: July 27, 2026

We want customers to feel confident ordering from Torvato. This policy explains when a product may be returned and how return and refund requests are handled.

Return Window

Eligible products may be returned within 30 days of confirmed delivery.

A return request must be submitted within this period. Requests received after the 30-day return window may be declined.

Return Eligibility

To qualify for a return, the product must generally be:

• Unused and unworn
• Clean and undamaged
• In its original condition
• Returned with its original packaging
• Returned with included accessories, components, manuals, tags, and promotional items
• Accompanied by valid proof of purchase

Torvato reserves the right to deny a return or reduce a refund when an item is returned used, incomplete, damaged, altered, improperly packaged, or materially different from its original condition.

Starting a Return

Before sending a product back, contact:

support@torvato.com

Include:

• Your full name
• Your order number
• The product you wish to return
• Your reason for returning it
• Photographs when the product is damaged, defective, or incorrect

Approved return instructions and the appropriate return destination will be provided after the request is reviewed.

Do not return an item to the address shown on the original package unless our support team specifically instructs you to do so. Products may be shipped from facilities that do not accept customer returns.

Returns sent without authorization may be refused or may not qualify for a refund.

Return Shipping Costs

Customers are generally responsible for return shipping costs when returning an unwanted item, ordering the wrong product, or changing their mind.

Torvato will be responsible for reasonable return or replacement arrangements when we confirm that:

• The wrong product was delivered
• The item arrived materially damaged
• The item has a verified manufacturing defect
• The order contained a fulfillment error attributable to Torvato

Original shipping charges are generally nonrefundable unless required by law or the return resulted from a confirmed Torvato error.

Nonreturnable Items

The following items may not be eligible for return:

• Gift cards
• Personalized or customized products
• Final-sale or clearance products identified as nonreturnable
• Products damaged through misuse, neglect, improper care, or unauthorized modification
• Products missing components or original packaging
• Opened or used hygiene-sensitive products
• Products returned outside the stated return period

These exclusions apply only to the extent permitted by applicable law.

Damaged, Defective, or Incorrect Products

Inspect your order shortly after delivery.

Contact support@torvato.com promptly if your order arrives damaged, defective, incomplete, or incorrect.

Provide your order number and clear photographs or video showing:

• The product
• The reported issue
• The packaging
• The shipping label

We may offer a replacement, refund, store credit, replacement component, or another reasonable resolution after reviewing the claim.

Do not discard the affected item or packaging until instructed.

Exchanges

Torvato does not currently offer direct product exchanges.

To obtain a different product, size, style, or variation, return the eligible original item under this policy and place a new order separately.

This helps prevent inventory delays and allows the new order to begin processing without waiting for the return to arrive.

Order Cancellations

Contact support@torvato.com immediately to request a cancellation.

We will make a reasonable effort to cancel an order before fulfillment begins. However, cancellations cannot be guaranteed once an order has entered processing, been submitted to a fulfillment partner, or shipped.

When cancellation is no longer possible, the product may need to be delivered and returned under this policy.

Refund Inspection

After an authorized return is received, the product will be inspected.

You will be notified whether the return has been approved or rejected.

When approved, the refund will generally be issued to the original payment method. Torvato does not control the amount of time a bank, card issuer, payment provider, or financial institution takes to post the credit.

Partial Refunds

A partial refund may be issued when an eligible returned product:

• Shows signs of use
• Is missing accessories or components
• Is not returned in its original condition
• Has damaged or missing packaging
• Requires cleaning, repackaging, or restoration
• Has lost value for reasons not caused by Torvato

Any deduction will be based on the condition of the returned product and will be applied only where permitted.

Refunds Not Received

After receiving confirmation that a refund has been issued:

1. Check your original payment account.
2. Contact your card issuer or bank.
3. Allow the institution’s standard posting period.

Contact support@torvato.com if the refund has still not appeared after the payment provider’s stated processing period.

Chargebacks and Payment Disputes

Contact our customer support team before opening a chargeback or payment dispute.

We will make a reasonable effort to resolve legitimate order, shipping, return, or refund concerns directly.

Consumer Rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.

Contact

For return or refund assistance, contact:

Torvato Customer Support
support@torvato.com